Customer Satisfaction Survey Templates
Measure customer satisfaction and loyalty with professional survey templates for feedback, NPS, product reviews, and service quality.
How to design an effective customer satisfaction survey
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FAQ
A customer satisfaction survey measures how well your product or service meets customer expectations. It typically uses rating scales alongside open-ended questions to capture both a quantifiable score and the reasoning behind it. Results help you identify what's working, what needs improvement, and where you're at risk of losing customers.
Start with one of Weavely's free customer satisfaction survey templates. Pick a template, customise the questions and rating scales to match your use case, and share via link or embed on your site. The free plan includes unlimited forms and unlimited responses.
As close to the moment of experience as possible. For example, right after a purchase, a support interaction, or a service delivery. The longer you wait, the lower the response rate and the less accurate the feedback. For NPS, most teams send it quarterly or after key milestones rather than after every interaction.
CSAT measures satisfaction with a specific interaction like a purchase, a support ticket, a service visit. NPS measures overall loyalty and likelihood to recommend, and is usually sent periodically rather than after a specific event. CSAT tells you how a particular touchpoint went, whereas NPS tells you how customers feel about you as a whole. Most businesses use both, CSAT for operational monitoring, and NPS for strategic tracking.
