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Create a CSAT survey with AI in seconds
Describe what you want to measure, and Weavely generates a custom customer satisfaction survey instantly. Share via link, embed on your site, or collect responses automatically.
How to create your CSAT survey with Weavely
Describe what you need and click “Generate.”
The more details you provide in a prompt, the more accurately your form will match what you need.
Sign in to Weavely to edit and style your form.
Tweak the content, customise the design, or add more questions using AI.
Publish and share your form in one click.
Embed it, link it, or pop it up on your site — ready to collect responses instantly.
Popular customer satisfaction survey use cases
Post-support surveys
Post-purchase feedback
Product usage surveys
Service quality assessment
Measure Customer Satisfaction Instantly with AI-Generated Surveys
Stop spending hours building CSAT surveys from scratch. AI generates professional customer satisfaction surveys in seconds based on your specific needs—whether you're measuring post-support satisfaction, product feedback, or service quality. Customize rating scales, add follow-up questions, and deploy instantly via link or embed on your website. Responses automatically collect in one place, and you can integrate with Google Sheets to track satisfaction scores over time without manual data entry.
Master Customer Feedback Strategy for SaaS
Learn how to build a comprehensive feedback strategy that drives retention and growth. Our complete guide covers survey design, timing, analysis methods, and how to turn insights into action for SaaS teams.
Read the blog post
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FAQ
What is a good CSAT score?
A good CSAT score typically ranges from 75% to 85%, though this varies by industry. Support teams often see scores around 80%, while e-commerce businesses average 75-80%. Calculate your CSAT score by dividing the number of satisfied customers (those who rated 4 or 5 on a 5-point scale) by total responses, then multiply by 100. Track your score over time and compare against your own baseline rather than focusing solely on industry benchmarks, as customer expectations differ across sectors.
How do I calculate CSAT?
To calculate CSAT, count the number of satisfied responses (typically ratings of 4-5 on a 5-point scale), divide by the total number of survey responses, and multiply by 100 to get a percentage. For example, if you receive 80 satisfied responses out of 100 total surveys, your CSAT score is 80%. Most businesses use a 5-point scale ranging from "Very Unsatisfied" to "Very Satisfied," counting only the top two ratings as satisfied customers.
What questions should I include in a customer satisfaction survey?
Effective CSAT surveys include three key question types: a primary satisfaction rating (1-5 scale asking "How satisfied were you?"), a follow-up asking what could be improved, and optional questions about specific aspects of the experience. For post-support surveys, ask about response time and problem resolution. For product surveys, focus on ease of use and feature satisfaction. Keep surveys short—3 to 5 questions maximum—to improve response rates.
When should I send CSAT surveys?
Send CSAT surveys immediately after key customer interactions for the best response rates and most accurate feedback. For support tickets, send within 24 hours of resolution while the experience is fresh. For purchases, send 3-7 days after delivery to allow time for product use. For product features, survey users after they've completed specific actions or milestones. Timing matters—surveys sent too late see significantly lower response rates and less actionable feedback.
