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Privacy Policy
Thank you for choosing to be part of our community at weave.ly (“Company“, “we“, “us“, “our“).
Your trust is important to us, and we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or how we handle your data, please contact us at info@weavely.ai.
This privacy policy applies to your use of our website at weavely.ai, forms.weavely.ai, and any related services, including the Weavely form builder platform (collectively, the "Services").
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
What Information We Collect
a. Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Register or create an account
- Contact us or request support
- Subscribe to marketing communications
- Use our form-building Services (as a creator)
- Upgrade to a paid plan
This may include:
- Full name
- Email address
- Account credentials
- Payment details (e.g., credit/debit card info, billing address — collected via our third-party payment processor)
- Any additional info you provide in communication with our team
Note: Payment information is securely processed by our payment provider (Stripe), and we do not store full credit card numbers on our servers.
b. Information We Collect Automatically
When you use our Services, we may automatically collect certain technical information to help us operate, secure, and improve our platform. This includes:
- IP address
- Browser type and version
- Device identifiers
- Pages visited and usage logs
- Timestamps and referring URLs
However, except for strictly necessary cookies, we only collect this information after you’ve given consent via our cookie banner.
Your preferences are managed using our CookieYes platform, and you can update or withdraw your consent at any time by clicking the “Cookie Settings” link in the footer of our site.
c. Form Responses (End Users)
In short: We collect and store form responses on behalf of our users, who retain full ownership and control of the data. All form response data is stored within the EU using Google Cloud, ensuring compliance with GDPR principles and robust data protection measures.
Responsibility and Data Control: Our users, who are the form creators, are the owners and controllers of the data collected through the forms they create using our tool. We act as data processors and custodians of this data, processing it solely on behalf of our users and in accordance with their instructions.
Purpose of Data Collection: We only use the form responses to provide our form-building services to our users. We do not access or use the data for any other purpose, nor do we share it with third parties, except as required to maintain the functionality and security of our services.
Data Anonymity: The anonymity of form responses depends on the form creator's configuration. While we provide guidance to form creators on how to collect responses anonymously, specific questions within a form may still request personal information or data that could potentially identify individuals. It is the responsibility of the form creator to ensure the appropriate use and handling of the collected data.
Data Storage and Security: All form response data is securely stored within the EU, utilizing the Google Cloud infrastructure. We have implemented robust security measures to protect your data from unauthorised access, loss, or misuse. Our commitment to data protection aligns with GDPR principles and regulations.
Data Retention: We retain the form response data for as long as our users have active accounts with us and as necessary to provide our services. Users have the option to delete form responses or close their accounts, which will result in the data being permanently removed from our system.
How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve our Services
- Enable account creation and authentication
- Respond to inquiries and provide support
- Send service-related communications
- Request feedback or conduct surveys
- Prevent fraud and ensure security
- Send marketing communications (with consent)
- Comply with legal obligations
We may use aggregated, anonymized data for analytics and product improvement.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze site usage and performance
- Deliver targeted content or ads
On your first visit, you'll see a cookie consent banner managed via CookieYes, allowing you to:
- Accept or reject different types of cookies
- Adjust your preferences at any time via the "Cookie Settings" link in the site footer
Sharing Your Information
We do not sell your data. We only share your personal information with:
- Service providers (e.g., cloud storage, analytics, email tools) under strict data processing agreements
- Legal authorities if required by law
- In case of business transfers or acquisitions
Data Retention
We retain your data:
- As long as your account is active
- As required to fulfil our legal and operational obligations
You may request deletion of your account and associated data at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. If material changes occur, we may notify you by email or through the platform.
Contact Us
If you have questions about this policy or your personal data, please contact:
Weavely
Herbert Hooverlaan 141
1030 Schaarbeek, Belgium
